Maxine Curry
Dayjob Limited
The Big Peg
120 Vyse Street
Birmingham B18 6NF
England
T: 0044 121 638 0026
E: info@dayjob.com
PERSONAL SUMMARY
An enthusiastic, friendly and natural rapport builder who has a positive attitude that is maintained even under intense pressure. Maxine has a passion for delivering world-class customer service and really enjoys meeting new people and interacting with members of the public. She is committed to continually improving customer service procedures, and has the ability to consistently work at a high level of accuracy and quality. Her key strengths lie in her determination and passion to succeed and in her ability to solve a wide variety of customer related problems. Right now she is looking for a suitable position with a company that offers a competitive salary, impressive benefits, and the opportunity to really shape the future of the business.
CAREER HISTORY
CUSTOMER SERVICE ADVISOR – January 2010 – present
Employers name – Coventry
Responsible for working with colleagues to ensure the highest level of customer satisfaction.
Duties;
- Attempting to retain customers who want to cancel their orders.
- Interacting with customers over the phone.
- Printing invoices, sales order acknowledgements and order status sheets.
- Putting up and taking down promotional displays.
- Analysing customer transactions, correcting records, and adjusting errors.
- Resolving customer issues and complaints.
- Escalating complex issues to senior managers.
- Consistently adhering to business procedure guidelines.
- Maintaining customer database files.
- Providing prompt and efficient handling of orders.
- Maintaining an organized and clean work area.
- Assisting trade and showroom customers in the selection of products.
- Assisting with administrative duties.
- Lifting and moving merchandise.
- Performing other duties as required or assigned.
- Dealing with complex queries and problems.
TRAINEE CUSTOMER SERVICE – May 2008 – January 2010
Employers name – Birmingham
CASHIER – July 2007 – May 2008
Employers name – Birmingham
KEY SKILLS AND COMPETENCIES
Customer Service
- Seeing any issue through from start to finish.
- Good personal judgement when assessing customer needs.
- Ability to drive results even when time or resources are constrained.
- Make customers with different values or background feel welcome and respected.
- Excellent typing skills.
- Creative problem solving skills.
- Providing a high standard of customer service.
- Ability to work independently and as part of a team.
- Excellent Microsoft Office and time management skills.
- Supervising a team of customer service staff.
Personal
- Punctual and on time to work with very little absenteeism.
- Physically fit and able to stand for long periods of time.
- Enjoy working with the public.
- Well groomed appearance.
AREAS OF EXPERTISE
Cash handling
Inventory handling
Customer sales
ACADEMIC QUALIFICATIONS
Central Birmingham University – Business Administration Degree 2003 – 2007
Aston College – HND 2001 – 2003
Coventry School; O levels Maths (A) English (B) Geography (B) Physics (A)
REFERENCES
Available on request.
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