Stepping into the world of managing properties can be stressful and daunting. To be successful in it you must have a master of various disciplines. Chief amongst these, is having a broad understanding of housing laws so as to be able to make the correct decisions within legislation.

In addition to this you must be able to ensure that there is service continuity at all times, including effective out of hours cover.

Putting all of these into your CV, is no easy task. So, to help you in this endeavour we’ve written a resource page that will help you to present yourself as an enthusiastic individual who can provide high quality homes to vulnerable people in need.

By: Iejaz Uddin – 27 July 2024

 

Housing Manager CV template

 

Maxine Corry
Address
T: 0044 123 456 7890
E: info@dayjob.com


PERSONAL SUMMARY

Maxine is a passionate and energetic Housing Manager who can determine priorities, set targets and monitor performance within a busy working environment. She has good working knowledge of rent reviews, lease renewals, lettings, insurance, maintaining property records, service charge, and H&S.

A true professional who is committed to staying updated on housing regulations, tenant rights, and fair housing laws. You can rely on her to take the lead on housing related projects that will improve service delivery to residents. Aside from her managerial competencies, she has a full UK driving licence along with access to a vehicle and the ability to travel across a region.

In her current role she manages and supports a team of employees and develops positive partnerships with all key stakeholders. As part of her duties, she facilitates tenant meetings and other engagement activities that allows residents a chance to have their say about services. With colleagues she has a reputation for dealing with tenants, local authorities, and neighbours to create harmonious living environments.

During her career she has gained experience of working for housing associations, local authorities, charities and private sector organisations.

On a personal level she has excellent communication and interpersonal skills, as well as the ability to work both independently and as part of a team.

 

CAREER HISTORY

HOUSING MANAGER – Start Date – Present
Employers name – Location
Responsible for ensuring that tenants receive a high quality and responsive housing and care service in a safe and secure environment.

Duties;

  • Preparing Tenancy Packs for tenancy move ins and renewals.
  • Ensuring that interim property inspections are scheduled and carried out, when required.
  • Helping tenants to secure the best possible outcomes in terms of accommodation.
  • Visiting tenants in their homes.
  • Monitoring rent arrears and taking appropriate actions for their collection.
  • Assist colleagues with general administrative tasks as required.
  • Attending meetings and contributing to the development of housing policies, procedures and best practices.
  • Carrying out tenant screenings, including background checks and credit evaluations.
  • Conducting regular inspections of properties to identify and address any issues promptly.
  • Supporting the housing team and wider colleagues on handling safeguarding matters.
  • Monitoring individual and team performance against KPIs and objectives.
  • Contacting landlords and organizing tasks to be completed by them.
  • Ordering furniture and white goods etc when required.
  • Gaining residents feedback regarding the level of support being provided at the properties.
  • Managing tenant move-ins, move-outs, and lease renewals.
  • Recruiting, hiring, training, and supervising housing staff members.
  • Preparing monthly and quarterly reports for the directors and senior managers.
  • Enforcing lease terms and handling eviction processes.
  • Carrying out regular financial audits and reviews to ensure compliance and identify cost-saving opportunities.
  • Giving colleagues advice on legal matters, such as lease agreements, eviction procedures, and tenant disputes.
  • Keeping accurate administrative records of all tenant interactions.
  • Liaising with wardens, caretakers, cleaners and maintenance staff.

JOB TITLE – Start Date – End Date
Employers name – Location


KEY SKILLS AND COMPETENCIES

Professional

  • Interpreting and implementing complex housing legislation.
  • Ability to remain focussed under pressure.
  • Experience of dealing with sensitive and confidential information.
  • Can juggle differing priorities simultaneously.
  • Taking responsibility for own personal development.
  • Maintaining accurate records and writing details reviews.
  • Assisting tenants with support needs to sustain and benefit from their tenancy.
  • Ability to use Microsoft Office applications and a Housing Management system.

Personal

  • Excellent communication and interpersonal skills along with the ability to quickly create a bond with people she has just met.
  • Able to listen, mediate, negotiate, work collaboratively, and be decisive.

 

AREAS OF EXPERTISE

Housing management

Supported housing

Property maintenance

Rent arrears

Nuisance tenants

Repairs

Homeless people

Inspecting properties

Facilities management

Lettings

Tenancy management

 

ACADEMIC QUALIFICATIONS

University name  –  Degree details           Study Dates
College name      –  Qualifications                Study Dates
School name       –  Subjects / Grades          Study Dates

 

REFERENCES

Available on request.