Relationship Manager CV template 1

Maxine Corry
Dayjob Limited
The Big Peg
120 Vyse Street
Birmingham B18 6NF
England
T: 0044 123 456 7890
E: info@dayjob.com

PERSONAL SUMMARY

A highly organised and efficient Relationship Manager who will make sure business clients feel valued. Maxine adds value at every interaction she has with customers. She has the bags of energy, resilience and creativity needed to tackle the challenges that come with working for a fast-paced, growing company. An expert at using statistical data to look for trends and problems and analyse communications, contracts, and negotiations. In her current role she understands that customers are the lifeblood of the business and so goes out of her way to keep them happy. At work she acts as a mentor to junior relations staff and assists them in their development and also ensures they are aligned with the company’s strategic initiatives. Through her career she has developed excellent conflict resolution and interpersonal skills along with the ability to build lasting relationships with clients. On a personal level she is sociable by nature and good at using persuasive language to win people over. She is a true professional for whom personal accountability is a non-negotiable value. Right now, would like to join a company that wants all its employees to feel valued, appreciated and respected.

CAREER HISTORY

RELATIONSHIP MANAGER – Start Date – Present
Employers name – Location
Responsible for initiating, creating and then maintaining connections with business clients to drive sales.

Duties;

• Managing relationships with existing customers and developing new ones with potential clients.
• Advising clients on product and service solutions that meet their precise needs.
• Approaching potential new customers to establish profitable relationships with them.
• Liaising with customers regarding their business requirements and to identify their needs.
• Overseeing the company’s customer relationship management system.
• Supervising the day-to-day operations of the relationship team members.
• Assessing potential threats to the firm’s relationships with clients.
• Identifying potential win-win opportunities for both the customer and the company.
• Communicating with customers in a professional and courteous manner at all times.
• Putting together strategic marketing plans to increase revenues.
• Checking personal and departmental emails and voicemails for missed messages from clients.
• Observing what the competition doing to see what strategies they are using.
• Undertaking other duties appropriate to the post that may reasonably be required from time to time.
• Partnering with third party PR agencies to get the company’s message across.
• Tracking customer and technology trends that could impact customer perception and service provision.
• Maintaining a deep knowledge of the company products and services.
• Giving presentations to clients about products or services.
• Creating new web content for the company’s website and ensuring it is up-to-date.

JOB TITLE – Start Date – End Date
Employers name – Location

JOB TITLE – Start Date – End Date
Employers name – Location

KEY SKILLS AND COMPETENCIES

Professional

• Thrives in a fast-paced, ever-changing environment.
• Excellent verbal and written communication skills.
• Ability to manage stakeholders effectively.
• Attentive to detail and highly organized.
• Explaining complex information clearly and simply.
• Business to business experience within financial services.

Personal

• Valuing and respecting others through effective communication and collaboration.

AREAS OF EXPERTISE

Service improvement
Strategic thinking
Staff mentoring
Crisis management
Administration

ACADEMIC QUALIFICATIONS

University name  –  Degree details              Study Dates
College name      –  Qualifications                Study Dates
School name       –  Subjects / Grades          Study Dates

REFERENCES

Available on request.