Shop assistant CV template

Samantha Lewis
Dayjob Ltd
120 Vyse Street
Birmingham B18 6NF
T: 0121 638 0026
M: number here
E: samantha.l@dayjob.com

PERSONAL SUMMARY

A smart, conscientious and customer focused shop assistant with extensive experience of selling, stocking and ordering merchandise in a retail and sales operation. Able to converse in a courteous and polite manner. Always paying specific attention to detail, and having a approachable, cheerful and friendly attitude. Currently looking for a suitable shop assistant position in a exciting retail outlet that offers significant opportunities for career progression.

CAREER HISTORY

High Street Retail Shop
SHOP ASSISTANT     –    May 2008 – Present
Responsible for maximising sales and providing excellent customer care to shops customers. Constantly working to develop and increase sales under the supervision of the Shop Manager.

Duties:

• Operating the tills, including cashing up and completing paper work at the start and end of shift.
• Assisting customers in the selection and purchase of items.
• Completing sales sheets at the end of the day.
• Ensuring that the shop counter is always manned.
• Processing cash and credit card transactions accurately & efficiently.
• Managing the till, taking money from customers and hanging out receipts.
• When required wrapping up purchased items for customers.
• Following policies & procedures relating to cash & stock handling.
• Checking the inventory listing with actual stock on the shop shelves and reporting and  discrepancies to managers.
• Keeping merchandise orderly and neat in appearance.
• Handling customers complaints in a professional and diplomatic way.
• Keeping the shop floor clean and tidy at all times.
• Setting up promotional displays.
• Organising promotional events.
• Attending training sessions.
• Assisting with postal deliveries to customer addresses.
• Promoting the shop and its products at every opportunity.
• Daily tracking and reporting to the shop manager.
• Highlighting special promotions to customers.
• Restocking the sales areas.
• Giving expert advice to customers regarding products.
• Cleaning the shop, hovering, polishing etc.
• Moving large amounts of stock and merchandise around the shop.

PROFESSIONAL EXPERIENCE

Competencies:

• Consistently achieving sales targets.
• Complying with health and safety regulations as laid down in the store Health and safety policy.
• Hard working, self motivated and flexible.
• Ability to work efficiently and accurately in a fast paced retail environment.
• A real commitment to customer service.
• An eye for stylish merchandising.
• Physically fit and have the stamina required to stand on feet all day long.
• Having specialist knowledge of the store products and merchandise.
• Knowledge of cataloging and inventory techniques.

Personal:

• Friendly personality and able to engage customers.
• A strong work ethic and desire to succeed.
• Smart presentable appearance.
• Possess a polite and helpful manner.
• Confident communication skills.
• Willing to learn.
• Positive attitude.
• Confident and articulate.
• Persuasive and having good influencing skills.

KEY COMPETENCIES AND SKILLS

Stock management
Sales
Client interaction
Negotiating skills

ACADEMIC QUALIFICATIONS

Evesham North College           2005 – 2008
NVQ/SVQ Retail Operations at levels 2, 3 and 4
NVQ/SVQ Sales Delivery at Level 2
NVQ/SVQ at Visual Merchandising Level 2

Coventry North School               2003 – 2005
A levels:     Math (C)   English (C)   Physics (B)

REFERENCES – Available on request.

Maxine Corry
Dayjob Limited
The Big Peg
120 Vyse Street
Birmingham B18 6NF
England
T: 0044 123 456 7890
E: info@dayjob.com

PERSONAL SUMMARY

Maxine has a track record of successfully starting and closing sales in a store. She is a great communicator who can make shopping a fun, uplifting and confidence-boosting experience for customers. What sets her apart from others is her ability to change negative customer experiences into positive ones. This is something she does by helping shoppers to get the most out of their purchase and feel like they have gotten true value for their money. In her current role she has consistently met all the pre-determined sales targets set for her. During her career she has learnt how to build relationships with colleagues to create a winning team spirit. As a true professional she is willing to work flexible and unsociable hours where the role of the job requires. On a personal level she has a positive attitude towards her own self development and actively enrols on courses. Right now, she would like to join a reputable company that rewards capable staff who get things done.

CAREER HISTORY

SHOP ASSISTANT – Start Date – Present
Employers name – Location
Responsible for welcoming customers into the store, understanding what they need and then guiding them to the right products.

Duties;

• Acknowledging customers in a professional manner as they enter the shop.
• Acting as a primary point of contact for both face to face and online customers.
• Working in multiple retail locations on a rota basis.
• Serving customers on checkouts ensuring they receive an easy, seamless and personalised service.
• Ensuring all relevant health and safety procedures are followed.
• Identifying and then taking action on under-performing product lines.
• Processing card and cash payments quickly and in a respectful manner.
• Updating customer records on the company’s database.
• Carrying out daily price audits to identify and correct price discrepancies.
• Helping managers with their clerical and administrative tasks.
• Assisting in the picking and dispatch of online orders.
• Removing security tags and wrapping up goods for customers.
• Talking to unhappy and disgruntled customers in a tactful manner.
• Handling product returns and payment refund requests.
• Following brand guidelines while promoting products.
• Making sure products have the correct labels and prices on them.
• Opening and closing the shop when required to.
• Saying ‘thank you’ to customers as they leave the store.

JOB TITLE – Start Date – End Date
Employers name – Location

JOB TITLE – Start Date – End Date
Employers name – Location

KEY SKILLS AND COMPETENCIES

Professional

• Happy to take the first step and start a conversation with customers.
• Can work full and part time hours.
• Punctual and always on time.
• Prepared to work shifts including evenings, weekends and holiday periods.
• Ability to work without supervision and take the lead.
• Good analytical and problem-solving skills.
• Long list of recognised customer service qualifications.
• Able to handle confidential matters with the utmost discretion.
• Willing to wear a company uniform.

Personal

• Have a strong drive to get things done quickly and efficiently.
• Possess an engaging and polite personality.
• Being proactively helpful in all matters.

AREAS OF EXPERTISE

Serving customers
Handling cash
Problem solving
Product knowledge
Stock control

ACADEMIC QUALIFICATIONS

University name  –  Degree details              Study Dates
College name      –  Qualifications                Study Dates
School name       –  Subjects / Grades          Study Dates

REFERENCES

Available on request.

Maxine Corry
Dayjob Limited
The Big Peg
120 Vyse Street
Birmingham B18 6NF
England
T: 0044 123 456 7890
E: info@dayjob.com

PERSONAL SUMMARY

A highly energised Shop Assistant who works hard and gets the job done. Maxine understands that positive attitudes go a long way in providing excellent customer service. Because of this she makes sure her customers are the heart of everything she does. She thrives on solving a customer’s problems and genuinely loves going the extra mile to help them. Through her career she has got to understand everything that goes on in a store and has no trouble running it in the temporary absence of a Shop Manager. As a true professional she is able to work both as a member of a team or on own initiative. At her present place of work, she has been commended for minimising stock loss by maintaining a high level of awareness of the stores inventory. Through her career she has sold some of the world’s top brands by professionally representing their products and services. Right now, she would like to work for a retail outlet where she will be part of a specialist, diverse team where everyone is welcome.

CAREER HISTORY

SHOP ASSISTANT – Start Date – Present
Employers name – Location
Responsible for working as a part of a team tasked with maximising store sales and delivering a great shopping trip experience to customers.

Duties;

• Always prioritising customers over any other tasks.
• Discussing product features with customers who want to buy them.
• Assisting customers with queries.
• Actively promoting store cards and special offers.
• Arranging window displays in a visually appealing manner.
• Cashing up the tills at the beginning and end of each shift.
• Unpacking and sorting new stock delivery.
• Reporting directly to the store manager.
• Carrying out additional duties, appropriate to grade, as and when required.
• Ensuring that the sales floor is organized according to established guidelines.
• Providing customers with guidance on selecting products from the sales floor.
• Advising customers how to use and care for products they’ve bought.
• Liaising with suppliers regarding warranty claims.
• Sweeping and mopping the shop floor on a regular basis.
• Answering telephone calls in a professional and helpful manner.
• Looking out for illegal activities such as shoplifting and fraudulent credit cards etc.
• Answering phone and email enquiries.
• Standing in for the store manager in their absence.

JOB TITLE – Start Date – End Date
Employers name – Location

JOB TITLE – Start Date – End Date
Employers name – Location

KEY SKILLS AND COMPETENCIES

Professional

• Good at pre-empting and problem-solving issues.
• Ability to work well under pressure in a fast-paced retail environment.
• Having a smart appearance and always presentable.
• Have a positive attitude that is reflected in her language and tone of voice.
• Strong knowledge of MS Office suite.
• Fully conversant with stock rotation principles.
• Display no prejudice when working with others.
• Prioritizing duties and doing the most important one first.

Personal

• Comfortable in public settings where there are lots of people milling around.
• Physically fit and able to remain standing or walking for long periods of time.

AREAS OF EXPERTISE

Customer interactions
Replenishing stock
Cash handling
Online shopping

ACADEMIC QUALIFICATIONS

University name  –  Degree details              Study Dates
College name      –  Qualifications                Study Dates
School name       –  Subjects / Grades          Study Dates

REFERENCES

Available on request.